We respect your privacy

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At Mirabel Dental, we take your privacy seriously.

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We are bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988 (Privacy Act) and the Health Records and Information Privacy Act 2002 (NSW). Protecting the confidentiality of your personal information is central to our practice.

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This Privacy Policy explains how we collect, use, manage, and protect your personal information. As we aim to ensure our policy remains up to date, it may be updated from time to time, with any changes effective immediately upon being published on our website.

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1. Definitions
 

• Mirabel Dental (we, us, our) means Mirabel Dental Eastwood Pty Ltd, its related entities, and associated dental practices.

• You or Your means our patients or customers.

• Personal information has the meaning given under the Privacy Act 1988 (Cth).
   

2. Collection of Information
 

2.1 Information We Collect
 

We only collect personal information necessary to provide you with safe and appropriate dental care. This may include:
 

• Contact details (name, address, phone number, email)

• Personal details (date of birth, gender)

• Medical and dental history

• Medicare or health fund details

• Financial information for billing (e.g., credit card details)

• Current health and dental assessments
   

2.2 How We Collect Information
 

We may collect personal information directly from you, your authorised representatives, or other healthcare providers, including when you:
 

• Complete booking or contact forms (online or in clinic)

• Speak with our dentists, staff, or partner health professionals

• Subscribe to our newsletters or marketing materials

• Provide information via phone, email, or clinic visits

• Use our services or purchase products

• With consent, from third parties (e.g., health funds, referring practitioners)
   

3. Use and Disclosure of Information
 

We collect and use your personal information primarily to deliver and manage dental services. This includes:
 

• Providing you with appropriate dental care

• Maintaining accurate patient records

• Administering billing, insurance, and payment processes

• Responding to enquiries, feedback, or complaints

• Communicating about appointments, treatment, and clinic updates

• Meeting legal and regulatory requirements
   

We may also use de-identified data for research, service evaluation, and to improve patient care.
 

3.1 Disclosure to Third Parties
 

We may share your information with:
 

• Other healthcare professionals (with your consent)

• Health insurers and government bodies (for claims and compliance)

• Emergency contacts (in urgent circumstances)

• Professional advisors and regulatory authorities

• External service providers (such as IT, billing, or collection agencies)

• Prospective practice purchasers (under confidentiality)

• Where required or authorised by law
   

4. Direct Marketing
 

We may send you updates about our services, promotions, or events. You can opt out at any time by contacting us. We will never sell your information to third parties.
 

5. Data Quality and Security
 

We take reasonable steps to ensure your personal information is accurate, up-to-date, and secure. Measures include:
 

• Locked storage for hard-copy records

• Secure electronic systems with restricted access

• Regular data backups

• Staff training in privacy and data protection
   

Patient records are generally retained for at least 7 years (or until a child patient turns 25), after which they may be securely destroyed in accordance with the law.
 

6. Access and Correction
 

You may request access to or correction of your personal information at any time. Requests should be made in writing to our Privacy Officer. Access may be withheld in limited cases where permitted by law.
 

7. Contact Us
 

If you have questions about this policy, wish to access or correct your personal information, or make a privacy complaint, please contact:
 

Privacy Officer

Mirabel Dental

Eastwood, NSW
Email: eastwood@mirabeldental.com.au
Phone: 02 8999 3388